Why is shipping to some EU countries currently unavailable? From 1 July 2026, the European Union introduced new customs requirements for low-value parcels. The previous €150 customs duty exemption has been removed, and new duties and handling requirements now apply to parcels entering the EU. NZ Post
Which countries are affected? Shipping availability varies by destination, as different EU countries may have different customs, duty payment and handling requirements. Some NZ Post services to EU destinations are currently suspended. NZ Post
When will shipping resume? We are monitoring updates from NZ Post and will restore shipping to affected destinations once suitable shipping services become available.
Where can I find the latest information? Please visit the official NZ Post customs and duties update page:
Effective August 29, 2025, at 12:01 a.m. EDT, the duty-free de minimis treatment for shipments to the U.S. with a value below US$800 will be removed, regardless of the country of origin of the products.
Due to recent changes to EU import requirements, shipping to selected EU destinations is currently unavailable while we update our shipping arrangements.
